Every support call where someone mentioned X
If you record support calls, or stream them through Gong or Chorus, there is a specific kind of question that comes up every couple of weeks. Did anyone mention the new pricing this week? How often did “buggy” come up about iOS? Are people asking for SSO? How many cancel reasons mentioned the migration?
Most of these get answered with “I’ll ask the team,” which means nobody actually knows.
Scrubless will index a folder of recordings and let you query in plain English. “Customers mentioning pricing.” “Anyone canceling because of onboarding.” “Asks for an integration.” Results come back ranked, with timestamps, with clickable jumps to the second where the customer said the thing.
The pattern in teams that run this seriously is a Friday batch. Five queries, ten minutes, walk into Monday’s product review with the actual voice of the customer instead of an aggregate. “Three calls this week brought up the import tool being slow. Here are the three clips.” Different texture than “I think the import tool is the issue.”
Ask, with citations, also works for this. “What did customers tell us about onboarding this week?” You get a written answer, the citations are the clips, you spend ten minutes listening to four moments instead of an hour reviewing call summaries.
Where it stops being useful is when you need numbers. Scrubless is a finding tool, not an analytics one. If the question is how many customers said X this quarter, the answer is going to be “here are roughly that many clips,” not a dashboard.
For the qualitative question, though, what is the actual sentence a customer used when they brought up pricing, there isn’t really a competing tool.
Try it on your own video.
Search inside any video in plain English. Free to try, no account needed.
Open Scrubless